The company listens to its customers to find out what they think about after-sales service.
Customer satisfaction doesn’t end when a purchase is completed. Maintaining a close relationship generates a connection that will differentiate you from other brands. The Integralia team is well aware of this detail, and they take advantage of any incident in the after-sales service to find out what their customers think and whether they can improve.
Since 2020, as soon as a customer reports an incident, Integralia has been working to resolve the problem as quickly as possible. A process that concludes with a satisfaction survey, which the team carries out with customers to find out what their opinion is regarding:
- The ease of contacting Integralia
- The speed of the response
- The speed at which materials are received
Questions that vary within a strategy that is very much focused on continuous improvement. The whole company aims to obtain the best results from these qualifications. Who should the customer answer the phone? To a team led by the company’s sales staff and the after-sales team, the people in charge of the department called ‘Customer Area’.
Integralia is committed to monthly contact with its customers. Through these surveys, they talk to around 20 companies a month, mainly a fleet manager or similar position responds to them, who provides such interesting feedback so that Integralia can consolidate its position as one of the best companies in the minibus manufacturing sector.